OurRitual Cancellation Policy

We’re sorry to hear you’re looking to cancel your membership. Before you go, we’d love to hear if there’s anything we can do to help you stay - we’re available at support@ourritual.com.

Here’s our cancellation policy, made simple. For the full Terms & Conditions, please visit https://www.ourritual.com/terms-and-conditions

1. Money-Back Guarantee: Available for new members within 14 days under the following conditions, upon request.
   • A subscription-based plan was purchased. Matching sessions do not qualify for the Money-Back Guarantee.
   • The subscription was a new subscription - not a change from a previous subscription.
   • You must have attended your welcome session, but no additional sessions.
   • You did not cancel any sessions less than 36 hours prior to the session, and did not fail to show up to a session.
   • You answered the Onboarding questions truthfully.
2. Automatic Renewals: Subscriptions renew automatically unless canceled. Any cancellations made after an automatic renewal will apply for the subsequent month with no refunds provided. 
3. Early Termination Rate Adjustments: If you subscribed to a multi-month plan and decide to terminate it early, your monthly rate will no longer reflect the original discounted multi-month rate, and you will be charged the difference between the rates for the remaining period.
   
   For example, should you purchase a 6-month plan at $400/month where the regular monthly fee is $450/month, canceling after 2 months could result in an additional $100 charge to reflect the non-discounted rate ($50 for each of the two months).
4. Cancellation Requests: Cancellation requests can be made by emailing payments@ourritual.com or contacting us via the in-app chat.