faq

Your questions, answered

Get quick answers to the most frequently asked questions about our service and policies.

About

What is OurRitual?

OurRitual is a service that helps you overcome relationship struggles so your bond with each other remains fulfilling, passionate and healthy.

We wanted as many people as possible to have access to fantastic relationship support. The kind that fits their lifestyle, circumstance and schedule. So we created flexible programs using proven interventions, where you can be seen and understood, break the negative cycles and reignite that special thing in the core of your connection.

How does OurRitual work?

During our program you’ll work with 
a  trained professional therapist who can offer a wide variety of evidence-based therapeutic interventions. In between your sessions, you’ll receive weekly in-app videos and exercises that target your specific needs and goals.In between your sessions, you’ll receive weekly videos with tried-and-tested knowledge and exercises focused on your specific needs and goals.
The sessions with your dedicated expert will help you integrate what you learned into everyday life.

What kind of science-backed tools does OurRitual offer?

We wanted OurRitual to meet the most rigorous standards of scientific evidence and effectiveness. Research has shown that psycho-educational content (videos) can streamline the progress people make in session by giving them the tools they need and ways to practice them (journaling, progress evaluation).

Service

Is OurRitual right for me?

If your relationship is fundamentally safe and you and your partner love each other, OurRitual has value for you. OurRitual offers regular individual one-on-one support, and also offers additional skill-building content and activities for you to try outside of session, in order to benefit most from the program.

Is this couple’s therapy?

Great question! OurRitual is not considered to be classic couples therapy. Our program uses elements of couples therapy, such as face-to-face meetings with trained professional therapists from various states, who can offer a wide variety of evidence-based therapeutic interventions. Differences between couples therapy and OurRitual include the possibility of individual, relationship-focused work, shorter sessions (twenty vs. fifty minutes), and an emphasis on relationship education and skill acquisition. Our app also offers a host of tools for growth in-between sessions. We do offer deeper work and support for severely distressed couples who need it.

Who are the relationship Experts?

Our team includes psychologists, marriage and family therapists and clinical social workers who bring official training from scientifically-backed methods, such as Emotionally Focused Therapy and the Gottman Model.

Can I use OurRitual without my partner?

Yes, you can! While many people would like professional support for their relationship, partner readiness is a very common barrier. That’s why our programs are designed to work for individuals in relationships, as well as couples.

Does OurRitual work for long distance relationships?

OurRitual is perfect for couples who are doing long-distance for any reason, whether it’s school, work, military deployment, or any other circumstance life throws at you. Your sessions with OurRitual's Relationship Experts are held over Zoom, and couples can be in the same room or log in from different locations. We have many members who are in long-distance relationships and find that the flexibility around scheduling and being able to join their sessions from wherever they are makes the process much more accessible.

How long does the program take?

That’s up to you. We believe in a clear end game, so we divided our content into units we call Pathways, and we match you with the Pathway that suits your goals and needs. Most members take about 1-2 months with each Pathway, and they usually move on to at least one more once they are done.

Can we use OurRitual as a couple?

Definitely. Our mission is to make relationship guidance as flexible as possible. You can join together or on your own, and by the way - you can always start one way and change as you go.

Technical

Can I switch relationship Experts?

Of course. We want you to feel connected and at ease with your expert, and sometimes that takes more than one try. Reach out to our team at support@ourritual.com, and we will help you find the right expert for you.

Does my insurance cover OurRitual?

Unfortunately, we are not yet covered by insurance.

How much does OurRitual cost?

• Individuals: Starting at $128/month ($32/week)
• Couples: Starting at $208/month ($52/week)
Start your journey here.

I want to cancel my subscription

Canceling your subscription is easy. See here on how to do so

I need help using OurRitual

Sure thing, please contact us at support@ourritual.com and we will do everything we can to help. We usually reply the same day.

Is my information confidential?

We know that your relationship is a sensitive part of your life, and we have deep respect for your privacy. We do not share any of your information with any third party.

We only use platforms that are secure and encrypted, all of your information is protected within our systems, and we will never share or sell your information to outside parties.

Our clinical team treats what you share with care and confidence. We only use the information you give us to improve the service you receive and invite you to ask any further questions you have about how we respect your privacy at privacy@ourritual.com.

Do I need a special device to use OurRitual?

Nope. If you have a smartphone and 10 minutes a day, you can use OurRitual.

I don’t want to give you my real name

That’s fine. It’s important to us that you know our real names, and that you share whatever is comfortable for you. We strive for our relationship with you to be a model of healthy relationships and would never pressure you to share personal information that you don’t want to share. We trust that you will share whatever is relevant for your process so that we can offer the appropriate support.